Frequently asked questions (DK)

QUESTIONS REGARDING PLACING AN ORDER

• ★ Where is my order?
• Can I reserve a product?
• How do I know if an article is in stock?
• Are my personal details safe at Pearl Izumi?
• Can I still cancel or change my order?
• How do I place an order?

QUESTIONS REGARDING PAYMENTS

• ★ How can I pay?
• Where can I find the VAT number?
• Will I receive an invoice?
• Are all prices including VAT?
• How can I check whether my payment has been received?
• How long will it take before my payment by bank transfer has been received?

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QUESTIONS REGARDING SHIPPING

• ★ How much does shipping cost?
• Can my parcel be delivered to my home address?
• Can I choose or change my pick up location?
• How can I track my order? / I did not receive a confirmation email.
• When can I expect my order?
• How much time do I have to pick up my package?

QUESTIONS REGARDING RETURNS

• ★ During which period can I return my order?
• When will I receive my refund?
• What should I do if I have received an incorrect or damaged article?
• What are the return shipping costs?
• How can I return an article?
• Can I exchange an article?

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