Frequently asked questions (DK)
QUESTIONS REGARDING PLACING AN ORDER
QUESTIONS REGARDING PAYMENTS
- ★ How can I pay?
- Where can I find the VAT number?
- Will I receive an invoice?
- Are all prices including VAT?
- How can I check whether my payment has been received?
- How long will it take before my payment by bank transfer has been received?
QUESTIONS REGARDING SHIPPING
- ★ How much does shipping cost?
- What happens if I am not at home when the package is delivered?
- When can I expect my order?
- Can I ship my order to a P.O. box?
- How can I track my order?
- Can I change my shipping address after placing an order?
QUESTIONS REGARDING RETURNS
- ★ During which period can I return my order?
- When will I receive my refund?
- What should I do if I have received an incorrect or damaged article?
- What are the return shipping costs?
- How can I return an article?
- Can I exchange an article?