When your package is delivered to the pickup location, you will have two weeks to collect it. In case you do not pick up the parcel on time, the package will be shipped back to our warehouse. We will process this as a return shipment, which means we will inform you via email that your payment will be refunded.
We do not have the option to resend your package. In case you would like to still receive the items, a new order needs to be placed.
Thank you for your understanding.